With numerous deployments in market, Vibe Solutions Group understands the customer support requirement of our partners. That's why our partner support starts with rigorous testing for ease of use and "sign posting" throughout our applications. Next, we provide training and troubleshooting documentation for our partners' technical support team, complemented by a Support Website featuring tools for end users, branded to partner specifications. It's all a part of Vibe's "whole product" approach to facilitate partner deployments.
Below is a sampling of some of the support tools we offer to our partners:
- Privacy Templates & Administrative Tools
- Customer Online Self-help Tools
- FAQs
- Onsite Training
- Web-based video demos
- Technical Troubleshooting Guide
- Usage Reporting
- Load Testing and Scalability Reporting
- Vibe-Powered Partner Website with downloadable tools
- Closed Loop Corrective Action Support Process
